Managing Pet Ownership, Returns, and Refunds

If your pet has gone to a new owner, gone back to the shelter, or you need a refund, the microchip registration has to move across with them too.

Removing a Pet From Your Account

If you're transferring your pet to another owner, contact the organization you adopted from so they can update ownership. Until that is done the microchip still points at you, so it is worth checking the contact details on the microchip as well.

If you've returned your pet to the shelter or rescue and the pet still appears in your Adopterluv account, please contact that organization directly. Once they process the return in their system, the update will be reflected in your account.

If your pet has passed away, our condolences. Please visit this help center article for instructions on how to mark your pet as such: How to Mark a Pet as Deceased

Returns and Refunds

For returning your pet or requesting a refund, contact the shelter or rescue directly. They can guide you through their process and provide details on their refund policy.