Odie Pet Insurance FAQ

Last updated: October 20, 2026

Odie Pet Insurance logo

Odie Pet Insurance helps cover unexpected vet bills for accidents and illnesses. Plans are customizable, cover all breeds from 7 weeks of age, and include 24/7 televet chat.

New to pet insurance? Start with how pet insurance works, then come back here for what Odie covers specifically.

Am I signing up for a quote or coverage?

When you add Odie pet insurance at checkout, you are opting in to purchase a policy.

What's covered with an Odie insurance policy?

The Illness & Injury plan covers eligible accidents, injuries, and illnesses, including hereditary and chronic conditions. It also covers diagnostic testing, surgeries, hospitalizations, and cancer treatment.

The Wellness plan reimburses routine and preventive care, such as wellness exams, vaccinations, and flea, tick, and heartworm preventatives.

What isn't covered by my pet insurance?

Odie does not cover pre-existing conditions. Every policy is also subject to its own terms, limitations, and exclusions, and some coverage options vary by state.

Which vets can I visit?

You can visit any licensed veterinarian in the U.S. or Canada.

Are there any discounts or extras?

Odie offers a multi-pet discount on Illness & Injury plans. Odie Perks also gives you curated offers from trusted pet brands.

How can I purchase an Odie insurance policy after adoption?

You can get a quote and enroll with Odie at any time.

How do claims work?

Gather your itemized vet invoice, proof of payment, and your pet's medical records.

Complete the claims questionnaire in your online Odie account and upload your documents. You can also submit a claim by email or fax, using the contact details on the first page of your policy.

How do I cancel my policy?

You can request any change to your policy, including a cancellation, in your Odie member portal.

Who do I contact with questions about my policy?

Contact Odie directly:

Who administers and underwrites Odie policies?

Odie Pet Insurance administers your policy. It is underwritten by Trisura Insurance Company or Trisura Specialty Insurance Company, depending on your policy and the state where it was issued.

Shelterluv Insurance Services, Inc. is a licensed insurance producer (NPN 19749519) and may receive compensation for the sale of insurance policies.