Prudent Pet Insurance FAQ

Created in collaboration with vets and pet parents, Prudent Pet Insurance gives dogs and cats the coverage they actually need. Prudent offers features such as broad and easy to understand coverage, free 24/7 vet chat, short waiting periods, and the fastest claim processing time in the pet insurance industry.

Below are some frequently asked questions regarding Prudent Pet pet insurance to help you get started.

Am I signing up for a quote or coverage?

When pet insurance is added at checkout, you are opting in to purchase a policy.

Do I really need pet insurance?

Probably! Nearly half of pet parents cannot cover a surprise vet bill, and the average emergency vet visit is $800 to $1,500. That's why pet insurance is valuable. It helps financially protect you from unexpected, pricey vet care for accidents or illnesses and ensures you never have to choose between your budget or your pet's medical needs.

What's covered with a Prudent Pet insurance policy?

Prudent Pet policies cover accidents and illnesses your pet may face over their long, happy life. This includes stitches, broken bones, tooth extractions, emergency surgery, cancer treatment and more.

How do claims work?

Once you pay your invoice, you submit it to Prudent Pet electronically through their customer portal and their claims team will review it and reimburse you as fast as possible either through a check or ACH.

Which veterinarians can I visit?

You can visit any licensed veterinarian of your choice!

What isn't covered by my pet insurance?

Like other policies, pre-existing conditions are not covered.

How do I cancel my policy?

If you would like to cancel your policy, you may contact Prudent Pet's customer service team directly at 331-481-4637 for assistance.

How can I purchase a Prudent Pet insurance policy after adoption?

If you are interested in enrolling after leaving the shelter, you can visit this link to explore coverage options and complete your purchase.

For further questions regarding Prudent Pet's pet insurance policies, you can call or email using the information below:

331-481-4637
policyservices@prudentpet.com