Prudent Pet Insurance FAQ

Prudent Pet Insurance covers dogs and cats for unexpected vet bills, and includes free 24/7 vet chat, short waiting periods, and fast claim handling.

New to pet insurance? Start with how pet insurance works, then come back here for what Prudent covers specifically.

Below are some frequently asked questions regarding Prudent Pet pet insurance to help you get started.

Am I signing up for a quote or coverage?

When pet insurance is added at checkout, you are opting in to purchase a policy.

What's covered with a Prudent Pet insurance policy?

Prudent Pet policies cover accidents and illnesses your pet may face over their long, happy life. This includes stitches, broken bones, tooth extractions, emergency surgery, cancer treatment, and more.

How do claims work?

Once you pay your invoice, you submit it to Prudent Pet electronically through their customer portal, and their claims team will review it and reimburse you as fast as possible either through a check or ACH.

What isn't covered by my pet insurance?

Like other policies, pre-existing conditions are not covered.

How do I cancel my policy?

If you would like to cancel your policy, you may contact Prudent Pet's customer service team directly at 331-481-4637 for assistance.

How can I purchase a Prudent Pet insurance policy after adoption?

If you are interested in enrolling after leaving the shelter, you can explore Prudent Pet coverage options and enroll.

For further questions regarding Prudent Pet's pet insurance policies, you can call or email using the information below:

331-481-4637
policyservices@prudentpet.com