Lemonade Pet Insurance FAQ

Created in collaboration with vets and pet parents, Lemonade Pet Insurance gives dogs and cats the coverage they actually need. Lemonade offers features such as broad and easy to understand coverage, free telehealth veterinary visits, short waiting periods, coverage for life once the pet is enrolled, and half of claims are handled instantly. 

Below are some frequently asked questions regarding Lemonade pet insurance to help you get started.

Am I signing up for a quote or coverage?

• When adopters add pet insurance at checkout, they are opting in to purchase a policy. Pet parents can speak with veterinary experts on their pet’s well-being through Chewy’s Connect With a Vet service.

Do I really need pet insurance?

• Probably! Nearly half of pet parents cannot cover a surprise vet bill, and the average emergency vet visit is $800 to $1,500. That's why pet insurance is valuable. It helps financially protect you from unexpected, pricey vet care for accidents or illnesses and ensures you never have to choose between your budget or your pet's medical needs.

What's covered with a Lemonade pet insurance policy?

• Lemonade policies cover accidents and illnesses your pet may face over their long, happy life. This includes stitches, broken bones, tooth extractions, emergency surgery, cancer treatment and more.

How do claims work?

• Submitting claims is hassle-free and smartphone-friendly! Simply head to the Lemonade app, tell Lemonade what happened to your furry friend, record and submit a short video explaining what happened, then upload the photo(s).

Which veterinarians can I visit?

• You can visit any licensed veterinarian of your choice!

What isn't covered by my pet insurance?

• Like other policies, pre-existing conditions are not covered.

How do I cancel my policy?

• If you have any questions or concerns about your policy before canceling, please don’t hesitate to get in touch with Lemonade by emailing them at: help@lemonade.com, or via phone at 1-844-733-8666.

  If you do decide to go ahead and cancel, here’s how: From your pet policy screen on the Lemonade app, select the policy you wish to cancel. Tap the three dots in the top right corner. Tap “Cancel Policy”, and Maya will take you through the cancellation process from there.

How can I purchase a Lemonade insurance policy after adoption?

• You can purchase a Lemonade insurance policy for your pet by following this link.

For further questions regarding Lemonade's pet insurance policies, you can call, email, or visit their website below:

help@lemonade.com
1-844-733-8666
www.lemonade.com/pet