Adopterluv Account FAQ

Your Adopterluv account holds your pet's vaccination records, adoption paperwork, and microchip ownership details in one place, and it is always free to keep.

What is Adopterluv?

• Adopterluv was built specifically for you, the adopter, and is available free of charge to anyone who adopts an animal from an organization that uses Shelterluv, an animal management software. Your Adopterluv account is your hub for everything related to your new pet (medical, important documents, pictures, etc.).

  Your Adopterluv account will automatically pre-fill with your new pet's vaccine information, pulled directly from their Shelterluv record. Medical events, treatments, or updates that occurred after your adoption date are not automatically synced to your account. When your adoption is processed, your pet's microchip is automatically registered to you in the Adopterluv system, so you typically don't need to take any additional action for microchip registration.

  Note: Automatic microchip registration only occurs if your adopting shelter participates in the Adopterluv Microchip Registry feature. Not all shelters that use Shelterluv enable this feature. If your shelter doesn't participate in the registry, you won't be able to register your pet's microchip through Adopterluv, even though you can still view your pet's records in your account.

  It will include any documents that were emailed to you during checkout by the organization you adopted from. Adopterluv will remind you about upcoming vaccines, encourage you to stay up-to-date with vet visits, and allow you to track new vaccines.

  Note that your pet's microchip can be registered to you even before you create your Adopterluv account. Once you activate your account and log in using the Pet Owner login, you can view the microchip registration on the Microchips page.

How do I get my Adopterluv account set up?

• Shortly after your adoption is processed by the organization you are adopting from, you will receive a separate email from Adopterluv inviting you to activate your account to view your new pet's vaccination records and documents emailed to you during checkout. Creating an Adopterluv account is optional, but activating it allows you to manage your pet's medical information, vaccine history, and photos. The account invitation email is sent automatically when the adoption is finalized and is separate from adoption packet delivery, which is controlled by the Send Documents button during adoption processing. See 📄 How Adopterluv Accounts are Created for more information.

  After your account is activated, take these important steps:

  • Add or confirm that your contact information is up to date.

  • Add emergency contact information.

  • Opt in to text and phone alerts to help ensure you can be reached if your pet is ever found.

What if I changed my email address and can't access my account?

If you already have an Adopterluv account: You can update your email address on the Settings page within your account.

• If you need to access your Adopterluv account but can no longer receive emails at the address originally provided during adoption, contact Adopterluv support to have your invitation resent to your current email address.

  If you already have an Adopterluv account and are adopting another pet, the new pet can be added to your existing account by using the same email address during the adoption process.

Troubleshooting account access:

• If you're having trouble accessing your account, first verify whether you've already created it. Many users receive welcome emails or microchip registration notifications but haven't yet activated their accounts by clicking the activation link and creating a password.

• Shortly after your adoption is processed, look for an invitation email with the subject line “Congrats on adopting! Don't miss these photos of [Pet Name]”. It contains a green “Activate My Account” button. This is the email you need to use to set up your password.

• If you haven't received your activation email: Check your spam folder first. If you still can't find it, contact support with the name of the organization you adopted from so they can resend the invitation email.

• If you're prompted for a password when clicking “Activate My Account”: This indicates you may already have an account or there may be a mismatch between the email address on file and the email you're using. Contact support to verify which email address is associated with your account.

• If you receive an 'account not found' error when trying to activate: Contact support to have the invitation email resent to your registered email address.

• If links in your Adopterluv email aren't working: If photo links or other links from your Adopterluv adoption email are returning 404 errors or not working, log in directly to your existing Adopterluv account using the Pet Owner login. Your photos, pet information, and microchip registration details are accessible through your account dashboard once logged in.

How do I view multiple pets in my account?

• If you have adopted multiple pets and they are all in your Adopterluv account, click the My Pets button near the top of the page after logging in to switch between pets.

Why should I have an Adopterluv account?

• There are numerous reasons your Adopterluv account will be beneficial to you. These reasons include:

  • Get a clear picture of your animal's medical history (i.e. proof of rabies vaccination).

  • Keep your pet's microchip registration up to date at no cost, registration is free for life with no annual fees or renewal requirements. If your pet gets lost, current contact information ensures they can be returned to you.

  • Always know what needs to be done and when. Adopterluv's reminders will help prevent you from missing those important dates for vaccines and visits that are vital for your pet's health and happiness.

  • Everything you need in one convenient place. Whether your new vet is requesting medical documents or your landlord needs proof of a rabies vaccination, you can always find what you are looking for in your account. See viewing and uploading your pet's documents.

  • You can quickly and easily share your pet's records with anyone you need. To access and share your records:

    1. Log in to your Adopterluv account

    2. Navigate to your pet's profile.

    3. Click on the Vaccination Records or Important Documents buttons to find vaccination history and other documents.

    4. Download the files to your device.

    5. Email the downloaded files to your veterinarian or other recipients.

  • Access optional pet insurance: See Pet Insurance: How it Works for the providers available to you.

What if I am missing documents or the information I have is incorrect?

• All the documents that exist in your Adopterluv account are determined by the organization you adopted from. Adopterluv does not have access to medical files from external veterinary clinics or records beyond what was provided at the time of adoption by the organization. Documents may not appear in your account if they were not selected for delivery during the checkout process. If you feel that you might be missing certain documents or there is important information about your pet that appears incorrect, you should reach out to that organization for assistance.

  If you are unable to reach the organization you adopted from, or if they are no longer operating, contact Adopterluv support for assistance. Support can escalate the issue and help process any necessary updates, including microchip ownership transfers. Note that only records uploaded by your adoption organization and made available for download will appear in the 'Important Documents' section.

How do I transfer or update my pet's microchip registration?

A microchip itself only contains a unique ID number and does not store personal contact information. For the chip to be effective, that ID number must be linked to the owner's details through a registry.

To verify if your pet's microchip is registered in Adopterluv:

1. Log into your Adopterluv account.

2. Check if your pet is listed under the Microchips tab.

If your pet is listed, you can edit your contact and emergency contact details directly from that page.

If your pet is not listed, search the microchip number in the AAHA Universal Pet Microchip Lookup Tool to identify if the chip is registered with a different registry or is currently unregistered.

To transfer microchip ownership to a new owner:

You cannot transfer microchip ownership yourself from within your Adopterluv account. This is a deliberate security measure to ensure that pet ownership cannot be reassigned without the organization's involvement.

To transfer the microchip registration:

1. Contact the organization that originally processed the adoption directly.

2. Request that they transfer the microchip registration to the new owner.

3. The organization will process the transfer in their system at no charge.

4. Once completed, the change will be reflected in the new owner's Adopterluv account.

How do I unsubscribe from Adopterluv emails?

• If you no longer wish to receive emails associated with your Adopterluv account or no longer have a need for the account, you can unsubscribe from future emails by clicking the unsubscribe link at the bottom of the most recent Adopterluv email you received. Note that automated emails from the Adopterluv Microchip Registry cannot be disabled, as these notifications are a core part of the system's functionality to ensure you have immediate access to your pet's registration and records.

How do I delete my Adopterluv account?

• If you want to completely delete your Adopterluv account (not just unsubscribe from emails), contact Adopterluv support to request account deletion. Support staff can delete your account and remove you from all mailing lists.

• Adopterluv is a software company that is partnered with the organization you adopted from to provide you a digital copy of your pet's vaccination history at the time of adoption as well as vaccine reminders going forward to keep your pet healthy, and up to date on all vaccines.

  We are not able to provide medical or appointment-related information. To learn where you can get your pet a vaccine, we recommend contacting the animal shelter or rescue you adopted from or contacting a veterinarian in your area.